Ford has announced a large recall that affects nearly 200,000 Mach-E SUVs of 2021-2025. The summons is called for a programmatic imbalance in the door latch system: If the 12-volt battery decreases, the Mach-E electronic doors can be closed and remained closed. In some cases, this may be the trap of people inside or prevent entry. Ford says she has not heard of any accidents or injuries yet, but she is cooperating with American safety organizers about summons and will fix all affected vehicles with free update programs in agents.
The door locking is clearer
Unlike cars with traditional mechanical locks, Mach-E “Latches” is used (no external handle or key hole). Engineers found that if the battery of 12 volts is unexpectedly decreased to about 8.4 volts, the door slices will retain the last closed/locked location. In practice, this means that if the car is closed when the battery dies, then closing the doors will then keep it closed even though the handles will not respond. In other words, someone can be closed – or closed – the car without warning.
Mach-E models affected
The summons covers all Ford Mustang Mach-E Suef cars that were built between February 24, 2020 and June 3, 2025. In the American years 2021-2025, which reaches 197,432 vehicles. Ford notes that about 120,000 Mach-AS in other countries are affected, up to a total of more than 300,000 EVS.
Official details from NHTSA and Ford
In the official NHTSA summons report (Campaign No. 25V-404), Ford describes the defect in a brief: “In the case of unloading a 12-volt battery, unexpected less than 8.4 volts … The doors will remain closed when re-exit from it if the electronic clips are locked at 12V for the battery. The campaign. 25V-404 And the internal reference for Ford 25s65. Ford and the organizers emphasize that no injuries or accidents have been linked to this case yet, but they insist on reforming the risk.
What Mustang Match should do
• Check Fent: Use the search for Ford (Ford.com/SupPORT/RCalls-Details) or NHTSA (NHTSA.GOV/RCalls) and enter VIN or campaign number (25V404/25s65) to see if Mach-e has been affected.
• Watch the summons notifications: Ford began notifying merchants on June 16, 2025. Malcon will get temporary Mention a message at about 23 to 27 June 2025, and a second notice (in detail the reform) on about 29 September 2025.
• Schedule of updating the program: Once notified, take Mach-E to the Ford merchant for free repair. Reform is an update for the program to the power generation control unit – no Air correction-so a date for the service is required.
• Be prepared for warnings: If you see messages such as “turning off the system”, an empty screen, or having a problem in opening the doors, deal with it as urgent. These are signs of a 12V battery battery problem. Do not try temporary repairs (such as breaking a window) – instead, contact the road help or your merchant immediately.
• Contact Ford or NHTSA: For urgent questions or help, contact the Ford customer service on 1‑866‑436‑7332 (Call the reference 25s65) Or the NHTSA hotline in the safety line in 1‑888‑327‑4236. They can confirm your next steps and advise if there is special attention to your position.
The following resources and steps
• NHTSA Recall Searkup: Visit nhtsa.gov/RCalls (Enter the campaign 25V404 or VIN) to check your car.
• Ford call page: Use the official search for Ford (select “Recovery and Service” and enter VIN) for updates.
• Agents specified: Search and call the nearest Ford agent to schedule up updating the program once you receive your summons notification.
• Hotline contacts: Ford Support 1‑866‑436‑7332 (Call 25S65) or NHTSA Hotline 1‑888‑327‑4236 Answer questions or concerns.
Stay safe and make sure to update the Mach-E as soon as possible to avoid the door lock problem.